Archive for the ‘People Management’ Category

The GSCC launches Grow Your Own Social Workers: a Toolkit

Thursday, December 10th, 2009

GSCC GYO toolkitfc_150The General Social Care Council (GSCC) recently launched the Grow Your Own (GYO) toolkit, a step-by-step guide to help students, employers and universities get the most out of GYO schemes. GYO schemes are used by local authorities and the voluntary and private sectors to support their employees, or potential employees, to qualify as social workers.

This best practice guide highlights initiatives by local authorities and the independent sector to support their employees, or potential employees, to qualify as social workers.  For the first time it brings together the experience and knowledge of people who have run or participated in GYO schemes over many years. Topics covered include: the Learning Organisation, addressing diversity, types of GYO, supporting students and working whilst studying. The Appendices include examples of a workforce development strategy and a GYO Student Contract.

The Toolkit has been jointly produced by the GSCC and the Social Care Workforce Research Unit at King’s College London (KCL). 

I have advised a number of organisations about developing their workforce and I am happy to recommend this publication. A really useful toolkit which should inform the workforce strategy of all organisations who employ social workers. The Social Work Task Force Final Report highlighted the problems of recruitment and retention of social workers. This publication provides examples and evidence about the benefits of making a strategic investment. 

The Barnet Graduate Social Care Trainee Scheme which has been running for several years is an excellent example of strategic thinking and making an investment which promotes best practice in social care.

I would suggest that a further research project is required to compare the expenditure, benefits and opportunity costs of overseas recruitment campaigns and grow your own social worker schemes.   

The toolkit is available for download here A hardcopy of the toolkit can be obtained by emailing: GYOtoolkit@gscc.org.uk

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How radical are the recommendations from the Social Work Task Force?

Saturday, December 5th, 2009

GoldieThere was a real sense of anticipation at the launch of the final report of the Social Work Task Force last week. A gathering of the “great and the good”, government ministers and a sprinkling of celebrity. Goldie, the singer who appears in the social worker recruitment campaign “Helpgivethemavoice.com” spoke powerfully and movingly about his own experiences of being in care and the importance of social workers in his life.
It was always going to be a difficult balancing act – addressing the problems of today whilst presenting a vision for tomorrow. The Social Work Task Force are to be commended on producing such a thoughtful and considered report within a relatively short time scale. The extensive consultations with numerous stakeholders are reflected in the commentary and narrative of the Report. It is radical in the sense that it coherently addresses the concerns expressed by social workers and social users over many years about the cultural change needed to improve social work services. 
“Building a safe, confident future” has fifteen recommendations which have the potential to rebuild and reposition the social work profession.
Children’s Secretary Ed Balls and Health Secretary Andy Burnham announced the Government’s acceptance of a radical package of recommendations from the final Social Work Task Force report, to transform social work and the public understanding of social workers’ crucial contribution to our society.

Under the package, every social worker will benefit from: 
Reforms to initial training, so all students receive good quality education and practice learning placements, equipping them for the challenges they will face when they begin to practice. A change in the number of placement day is proposed to balance the new assessed probationary year. 
1.45 Serious consideration should be given to reducing the minimum number of placement days to be undertaken within the social work degree from 200 to no less than 130. Such a reduction would help to
●● release more time to deliver important elements of the curriculum which may not be currently covered sufficiently
●● ensure a sharper focus on what the placement is meant to achieve in terms of the student’s learning and development
●● enable all students to have better quality placements

A new ‘licensing’ system which will introduce an assessed probationary year in employment for new social work graduates, during which they will receive extra support. The assessed year in employment would also allow social workers to increase their expertise in specialised areas of social work, building on the improved grounding provided by the degree and creating a solid platform for further career long development. Responsibility for assessment could potentially be shared between employers, higher education institutions and the regulator.

A revamped framework for continuing professional development, underpinned by a practice-based masters qualification, so all social workers can keep their skills up to date and develop specialist knowledge.
3.6 The current post-qualification (PQ) framework of nationally accredited courses, in effect since 2007, includes some excellent provision for both the adult and children’s workforce. Where there are strong partnerships and good collaboration between employers and HEI – for example in commissioning, planning and developing current PQ courses – this has led to a more strategic approach to ongoing learning and the exchange of knowledge, more sharing of resources; and positive steps to develop and update practice.
(I would like to see a national research project commissioned which evaluates the impact upon practice of the current PQ framework before making any substantial changes. Moving towards a masters level is good news but consideration also has to be given to the 90,000 plus existing social workers on the GSCC Social Care Register who may not be in a position to undertake a masters programme). http://http://shirleyayresconsulting.co.uk/post-qualifying-learning-and-education/what-to-do-about-pq

A career structure so that experienced practitioners can progress in front line roles as well as in management. (Hackney’s reclaiming social work initiative is an excellent example of promoting the advanced social work practitioner).

A new standard for employers to ensure all employers put in place high quality supervision, time for continuing professional development and manageable work loads. In a Guardian article published 2nd December 2009 Moira Gibb encouraged employers not to wait for the standard to be in place but to publish NOW the caseload ceilings they work to locally, how they are achieving against them and engaging their front line staff in those discussions. (If your employer has already published guidelines do let me know)
The Task Force Report recommends the presence of a senior manager who is also a qualified social worker and who oversees the overall health of professional social work in the organisation; advises it on how the standard for employers can be upheld; and is accessible to frontline staff21. (This manager would also be the person who oversees the framework proposed below for assessing of the “health” of their organisation on a range of issues affecting workload).

Pay reform – unions will work together with employers in local government to ensure social workers receive the appropriate pay for their work and that the pay reflects their career development and progression.  

A new and independent College for Social Work led and owned by the profession, which must establish a stronger voice for social work and exercise appropriate influence over national policy making and public debate. Ministers will support it to become the first Royal College of Social Work as soon as possible. (it is interesting to contemplate the future roles of the GSCC, Skills for Care, Children’s Workforce Development Council, Social Care Institute for Excellence, BASW and the National Skills Academy for Social Care)

 All of this is in addition to the reforms to the Integrated Children’s System which the Task Force has already proposed and the Government has accepted. Over the next few months, as local authorities implement the changes they should significantly reduce the bureaucracy social workers experience on the front line.

Social worker supply
6.9 We do not have a system for analysing or forecasting the overall demand for and supply of social workers in England. There is a lack of reliable ‘real time’ data on the characteristics of the workforce and trends within it (e.g. vacancy rates). Equally, there is no agreed model for estimating and influencing the number of social workers needed in local areas.
6.10 As a result, workforce planning at local level and national levels, and the planning and resourcing of education and training, are severely hamstrung. This situation is not tenable in the long term.

Workforce Planning has to be a key element and it will be helpful to have some joined up thinking with the current systems for workforce planning which include:  the Skills for Care National Minimum Data Set, the CWDC One Childrens Workforce Tool, LeARNS and Adass InLAWS.

The Task Force have recommended that the public description of social work originally developed for the interim report should be adopted, finalised and used by the national college to improve the public understanding of social work.

The £58 million Social Work Transformation Fund has included:
• sponsoring 200 university places from September
• starting a new recruitment campaign specifically targeting social workers who may have left the profession to give the current workforce a boost
• rolling out the successful Newly Qualified Social Workers (NQSW) pilots to all new children and families’ social workers joining statutory and voluntary services from this September
• funding a practice-based Masters in social work to start in early 2011 so that all social workers can continue to develop further their knowledge, skills and expertise
• introducing a new Advanced Social Work Professional Status programme to create senior practice-focused roles to keep excellent and experienced social workers in children’s services
• coaching and development for frontline social worker managers to boost leadership and management skills.

Ed Balls has stated that this will involve tough choices and one of the big questions is how we can get better results from the money that has already been invested in improving social work.  There are risks and challenges – social work needs innovation and creative thinking but will employers focus on saving money and potentially missing out on investing in the workforce. I think that there needs to be greater transparency and accountability about how the £58m Social Work Transformation Fund will be evaluated. As with so many of the initiatives funded in the past few years there is sometimes a lack of clarity about outputs, outcomes and the real impact upon the delivery of front line services.

Task Force chair, Moira Gibb, will continue her work by setting up a Social Work Reform Board and an implementation plan will be published in early 2010.

It has to be acknowledged there are some actions that will not cost a lot of money but will require a change in “mind set”. I was particularly struck by the Task Force statement that employers must act now to ensure that they are listening to their staff and putting in place the support that they need. However, the issue of how the recommendations will be resourced has yet to be addressed. The article on the Community Care website highlights the concerns of Association of Directors of Children’s Services (ADCS) and Association of Directors of Adult Social Services (Adass). “reform will not be “quick, cheap or easy” and the new responsibilities for employers must be matched by cash”. ADCS and Adass have warned that funding the Social Work Task Force’s reforms will not be possible from current budgets.  access the article here

The full report and government response can be downloaded here

Shirley Ayres Consulting are committed to the promotion of integrated working in care services through workforce development and effective communications.

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Launch of the Final Report of the Social Work Task Force

Wednesday, November 25th, 2009

SWTF Header

 

The formal launch of the final report of the Social Work Task Force will take place on Tuesday 1 December 2009 at Central Hall, Westminster.  This event will be the first opportunity to hear the contents of this report. Registration is required by Thursday 26 November.
This report will set out in detail the recommendations to Government for a programme of comprehensive reform of the social work system in England. Delegates at this event will be the first to hear the contents of the report, as well as a presentation by Moira Gibb, Chair of the Social Work Task Force, and to hear the Government’s response. Members of the Task Force will explore the contents of the report and answer questions. Register here

Indications about the final recommendations:
• The profession needs a stronger, more coherent voice
• A new organisation to support social work which could take the form of a National College for Social Work (interesting to contemplate the future roles of the GSCC, Skills for Care, Children’s Workforce Development Council, Social Care Institute for Excellence and the National Skills Academy for Social Care)
• Different progression routes and career pathways for social work – (management should be one of a number of routes)
• Development of the Advanced Professional Social Worker role
• The importance of high quality CPD (and presumably implications for the current GSCC PRTL)
• A post-qualifying framework which is linked to career progression 
• Support for social workers in improving their basic skills, where required (how basic?)
• Reforms to include guidance on supervision and caseloads
• Recommendations about the ICS and the need for development of IT systems which support social workers as well as providing management information
• A pre-qualifying year and a license to practice
• Closer collaboration between employers and educators (since these partnerships already exist at qualifying and post-qualifying level it will be interesting to see how the recommendations will promote more effective joint working).

Social Work Task Force Website

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Building the Future – Qualifications and the children and young peoples workforce

Saturday, September 26th, 2009

CWDC logoQualifications are changing. For employers this will have a direct impact on the workforce in the future, influencing how staff are attracted, supported and developed throughout their working lives.

The Children’s Workforce Development Council (CWDC) are hosting a series of free events to introduce the new Qualifications and Credit Framework (QCF) and how this will benefit employers. These events will also be updating participants on the important developments around the new Level 3 Diploma for the Children and Young People’s Workforce.

Who should attend?
Employers and local authorities who work in the children and young people’s workforce

Conference objectives
provide a greater understanding of the QCF principles and structure
give more information on how changes in the qualifications framework will affect providers and learners
demonstrate how the QCF links to the Integrated Qualifications Framework (IQF)
demonstrate the accumulation of transferrable credits for learners
provide further information on the importance of the Level 3 Diploma for the Children and Young People’s Workforce

Three events are being held

Birmingham 5th November 2009
Leeds 20th November 2009
London  26th November 2009

Click here http://www.cwdcevents.org.uk/qcf/index.html for more information and to register for this event.

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Death by Powerpoint

Monday, April 6th, 2009

If you are preparing a presentation and really want to make sure that your message is communicated effectively you will welcome the advice provided by this article.
 
There are 15 top tips to help you prepare a presentation that people will listen too and remember.
 
You can avoid the most common mistakes - too much text in small print is a distraction and no one will be able to read it.
 
One of my favourite quotes “Don’t put any more information on the slide than you would print on the front of a T-shirt.”
 
Keep the font size generous, keep text towards the top of your slides and do not just read the text from the slides.
 
Practice your speech in advance – find some willing listeners to give you feedback and ensure that you do not run over the allocated time.

The training zone website is definitely worth a look and it is a really useful resource for training, learning and development
 
http://www.trainingzone.co.uk/cgi-bin/item.cgi?id=196898

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Launch of the National Skills Academy for Social Care

Saturday, October 11th, 2008

What I believe to be one of the most exciting developments for social care has just been announced. The creation of a National Skills Academy for Social Care is a massive step forward in developing the skills of nearly 1.4 million social care workers. Finally there will be a “one stop shop” to enable employers, staff and service users to access information about learning and development opportunities.

There is, however, one confusing element that will need to be clarified – how will the social care academy link with the plethora of initiatives underway in children’s services? These include the Remodelling Social Work Practice pilots, the Newly Qualified Social Worker schemes and the development of Leadership and Management programmes for the children’s workforce. One answer may be found in the new Social Work Development Partnership Board a collaborative approach between the Children’s Workforce Development Council (CWDC) and Skills for Care (SfC) which aims to improve social work practice.

The numerous questions I am asked about training in the care sector highlight the current confusion about accessing relevant and timely information. For the first time there will be a national scheme to identify and quality assure trainers to support the drive to improve the delivery of teaching and learning, inside and outside the workplace. You will no longer have to wonder which, out of a confusing number of organisations, you should approach to help meet your training needs.

The Academy will provide exemplar programmes for the skills required across the whole workforce in the private, voluntary and public sectors. It will champion innovative solutions to the ways in which training and learning can be delivered and assessed. It will be the information and reference source for individuals and care providers to disseminate good practice in learning, training and education wherever it is fo

Developments will include:

Two new commissioning programmes at national level, available regionally, to ensure that employers are able to contribute to and respond to community and individual needs effectively and efficiently:

A new national scheme to encourage quality in training provision through an accreditation scheme for associations and providers of training.

A new programme of encouragement and support for employers who wish to have their in-house training accredited to national standards.

Signposting the funding available for training and for staff and leadership development.

The Skills Academy will be established as an independent, not for profit organisation on March 30 2009.

Some facts about the social care workforce

Adult social care supports those with a physical or learning disability, people with mental health problems, and older people.

70% of social care staff work in the independent sector (private or voluntary).

Care is provided by more than 35,000 different employers

Most establishments employ less than 10 people

1.5 million people currently work in adult social care including home care workers, care home staff, social workers.

Demographic changes including an ageing population will require a significant increase in the social care workforce. It is projected to group to 2.5 million by 2020.

83% of the social care workforce is female (rising to 90% in direct care)

The majority have limited qualifications

What will the Skills Academy offer?

The Skills Academy is exploring a membership model which will confer a range of benefits, including:

access to a repository of information on funding opportunities and routes for training and development

access to information about accredited training providers and accredited trainers

access to e-learning networks

access to regional learning networks

discounts for kite-marking and quality assurance services

a membership kite-mark for corporate branding

the opportunity to take part in piloting and other developments of programmes and services

the opportunity to influence the direction of the Skills Academy through the membership group.

The Skills Academy for Social Care – Why Now?

To hear the views of the steering group you can watch the introductory video

For more information about the Social Work Development Partnership

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New – a brief roundup of the topics we will be featuring in the coming weeks

Friday, October 10th, 2008

What makes a good employer? A simple audit tool which reveals whether your employer demonstrates that staff really are the most important resource in the organisation.

Quality Assuring Training  – will the new quality marks and standards make a difference to the unregulated area of training provision?

The ALISON free on-line learning community continues to grow rapidly worldwide. Gain an on-line computer qualification. Find out more about the recently launched ABC programme.

Recruitment Agencies unite to promote quality – is your agency signed up?

Stress busters - See things from a different angle

Get closer to London’s exciting cultural scene as the city’s top venues open their doors, spaces, backstage areas and more, and invite you to take part in Open Rehearsal.

Have you ever wondered what happens backstage at the National Theatre? Or do you long to take part in a singing workshop with the BBC? Perhaps you’d like to get your film screened, or have some ideas for a musical? From Friday 26th to Sunday 28th September 2008 London’s Open Rehearsal festival lets you do all these things and more.

Highlights of this year’s Open Rehearsal season include a world-first as The Royal Ballet, The Royal Opera, and the Orchestra of the Royal Opera House holds open rehearsals for the first time in the company’s long history. In addition, there are events at both the Young Vic and the Old Vic, the Barbican, the National Gallery and more.

What are you waiting for? London’s doors are open! Start planning your Open Rehearsal weekend now…http://www.visitlondon.com/events/open_rehearsal/

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The Really Big Question – what makes an effective manager?

Thursday, June 26th, 2008

What is the greatest challenge confronting managers and leaders in the care sector? Possibly it is finding the time to attend management and leadership training at one of the numerous actual and “virtual” leadership academies established in recent years. 

Are the huge resources now being devoted to leadership and management training really making a difference to the quality of services being delivered? So many organisations are now involved in management and leadership training it would be difficult to calculate the total expenditure to date. But a crucial question remains – what quality indicators are in place to ensure that the rate of return justifies the current investment? How do we distinguish excellence from mediocrity, is there a relationship between star ratings and leadership, are leadership and management really the same?    

Paradoxically it is the law of unintended consequences which becomes apparent when there is a lack of focus and joined up thinking across the care sector especially within the critical area of leadership.   

Leaders and managers have a vital role in improving services especially in the critical area of developing and supporting staff to deliver a world class care service. But do we really need quite so many leadership academies, leadership programmes, new projects and initiatives?  Apart from the obvious cost and resource implications I believe that we now need to invest in qualitative research which demonstrates whether this investment is really making an impact on the front line. What makes an effective manager? Do effective managers attract and retain more highly qualified staff? Is the quality of management reflected in the experiences of people who use services?

There are a large number of different types of management and leadership programmes both accredited and non accredited, provided in-house or externally. Many programmes have identified outcomes which lead to nationally recognized awards such as DMS, MBA, MPA, RMA, and PQAASW. Some programmes seem more concerned with inputs (number of lectures delivered) and outputs (how many people attended). How is the aim of becoming a more effective manager translated into practice? With the growth in e-Learning and blended learning the plethora of toolkits and audits freely available is it too controversial to suggest that existing managers should already be able to evidence their competence in the key areas of management and leadership?

However, with everyone from SCIE, ID&EA, the Kings Fund, Open University, ADCS, CWDC, and Skills for Care offering or developing management programmes and Action Learning Sets there is the potential for considerable confusion for employers or students. How can employers identify the most appropriate and cost effective training available? Government targets and public expectations require managers to have a sophisticated set of skills and knowledge which will deliver quality services across an increasingly complex landscape which includes personalisation and direct payments.

In September we will be publishing an independent (and brief) guide to help you make sense of what is available in the area of leadership and management development. Keep in touch by signing up for our free monthly eLetter. In the meantime if you have any questions, comments or contributions please contact us.

You may also wish to refer to our jargon busters section for further explanations of acronyms etc and navigating the social care landscape to understand the different roles and purpose of the organizations listed above.

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£5.5 million allocated to new Social Work Partnership but is this enough?

Wednesday, June 11th, 2008

New arrangements for the Children’s Workforce Development Council and Skills for Care Social Work Development Partnership have been announced

But will the money allocated be enough to make a real difference to practice learning opportunities and the continuing professional development needs of social workers? The Department of Health (DH) and the Department for Children, Schools and Families (DCSF) are providing funding of £5.5m (subject to final confirmation) for the Social Work Development Partnership. The aim is to improve the quality of social work services to both children and adults. It will support the implementation of key workforce strategies, especially the DCSF’s Building Brighter Futures: Next Steps which includes the development of the Advanced Practitioner role, and the forthcoming DH strategy for the adult social care workforce.

There is an interesting comparison to be made between the £5.5 million allocated for the new Social Work Development Partnership and the £6 million the Government is spending on an advertising campaign to help us understand the level of alcohol in alcoholic drinks. I wonder which expenditure will have the most impact in terms of quality outcomes? How will the £5.5 million be allocated?

According to the GSCC website there are 86,549 registered social workers and 16,086 registered students on the Social Care Register. These staff are employed in hundreds of increasingly diverse settings. £4.2 million will be spread across nine regions and divided 50:50 between children’s and adults social work. £250,000 will be available to support practice learning and social worker development in national

A growing body of research confirms the importance of professional practice learning opportunities and post qualifying studies to enable social workers to deliver high quality care services. It is argued that employers have a responsibility to support the continuing professional development of their staff but the withdrawal of ring fenced funding for training in local authorities is already having an impact. I hope that the Partnership is sufficiently well funded to take account of, and respond to, the changing social work landscape. This includes an increasing number of temporary agency staff, independent social workers and professional services being delivered by the third sector.

The new partnership arrangements to support social work learning and development started in April 2008. At the heart of the changes lies continued collaborative working between higher education institutions and employers in the public, private and third sector. To meet demand, funding will be channelled directly and flexibly to local and national employers to develop the quantity and quality of placements in both the statutory and non-statutory care sectors. The dual focus on continuing professional development is intended to ensure that there are enough people who can supervise and assess others, as well as develop their own specialist knowledge and skills for the diverse settings in which social work is practised.

The publication of more detailed information about the Partnership, the delivery of the key aims for 2008/9 and how the money is to be accessed will be worthy of further scrutiny.

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How is the GSCC Conduct Committee working in practice – what are the emerging trends?

Sunday, June 1st, 2008

What do the cases that the General Social Care Council (GSCC) has taken to conduct hearings or tribunals tell us about the state of social work practice? How should professional boundaries be managed, especially in the sensitive area of sexual relationships? How are complainants supported and how are conduct issues assessed?

The GSCC is the social care workforce regulator and “guardian of standards” for the social care workforce in England. It is responsible for regulating the codes of practice, the Social Care Register and qualifying and post qualifying social work education and training.

The Codes of Practice for Social Care Workers and Employers describe the standards of conduct and practice within which employers of social care workers and staff should work. The codes require that employers adhere to the standards set out in their code, support social care workers to meet their professional responsibilities and take appropriate action when workers do not meet expected standards of conduct. The codes mean that the social care sector has similar regulation to doctors and nurses.

Registered social care workers who breach the codes could be removed from the Social Care Register, while employers who break them could face sanctions.

A workshop at the recent GSCC Annual Conference gave an interesting insight into what happens when social workers breach the code and are reported for misconduct.

The work of the GSCC’s Conduct Group centres around maintaining and raising professional standards to ensure that applicants to, and people on, the Social Care Register:

  • are suitable to be a registered social worker 

    work safely in social care

    are held accountable for their practice and conduct

Is the regulation of Conduct working?

Between 1st April 2003 and 31st March 2008 the work of the Conduct Group has led to:

214 refusals to join the Social Care Register

60 registrations with conditions

14 removals from the Social Care Register

16 admonishments placed on the registrants’ public record

39 Interim Suspension Orders

Emerging Trends

Almost half of all referrals from employers relate to professional practice

Although there are proportionately fewer referrals relating to professional boundaries a high percentage of Conduct Committees held relate to this matter

Sections 2(striving to establish and maintain the trust and confidence of service users and carers) and 5 (uphold public trust and confidence in social care services) are the sections of the codes of practice most commonly breached.

(source GSCC 2008)

Download the full Codes of Practice here

http://www.gscc.org.uk/Good+practice+and+conduct/Get+copies+of+our+codes

WITNESS supports people who use services who are reporting abuse by social workers. This includes:

Emotional support to help deal with the impact of conduct proceedings

Helping communications and providing support at meetings with lawyers and the GSCC

Preparation for and support at Conduct Committee hearings

Post hearing follow up/debriefing

Reporting to the GSCC on client experiences 

WITNESS is the professional boundaries charity and aims to promote safe boundaries between professionals and the public. They provide a range of services for professionals and the public and work to improve public protection through policy and influencing work. http://www.popan.org.uk/

Conclusions

Professional boundaries are high on the list of issues reported to disciplinary hearings

Skills around boundaries are not currently taught to social workers

Many employers have no clear policy about professional boundaries

Workers often do not know where the line should be drawn.

(source GSCC 2008)

Employers’ responsibilities

 

Social services department, services registered with the Commission for Social Care Inspection (CSCI), and further types of services are expected to be in a position to comply with the Code of Practice for Employers of Social Care Workers. The GSCC suggest that employers:

Use the code for employers as a ‘tick list’ for a comprehensive audit of policies.

In larger organisations, make sure relevant senior colleagues such as the human resources manager, training manager and elected members or board are aware of the codes and their potential impact on the organisation. In smaller organisations, make sure all senior colleagues are aware of the codes and their potential impact.

Ensure that sufficient copies of the code are available for all staff, make sure they have received and read them, and try to have a session where the issues are discussed.

Introduce the codes to new staff at induction and have a discussion with them then about what they mean. The codes contain nothing that cannot be put into practice straight away by social care workers.

The codes can be used in the performance appraisal process as a measurable target for staff and managers. Incorporating the codes into people’s work plans and objectives will be a good way of getting them to think about the codes.

Get staff to carry the credit card-sized codes around with them and ask staff to explain to service users what the codes are, at an appropriate moment.

People who use services should have access to the codes, which are available for download and to order by post in a variety of formats from the GSCC.

 

It remains to be seen how employers, who do not adhere to the codes of practice, will be sanctioned through the Conduct process.

 

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