Archive for the ‘Social Work’ Category

Emotional Intelligence Teaches Practical Skills for Anger Management

Sunday, February 21st, 2010

George_Anderson_in_SuitThe major anger management curricula in the U.S. all use emotional intelligence as its’ core content. In addition, most models of anger management include Pre and Post Tests as well as client workbooks, DVDs , posters and other ancillary training material. The assessments are designed to determine the clients’ level of competence in recognizing and managing anger, recognizing and managing stress, primary and secondary styles of communication as well of the degree of empathy/emotional intelligence. The fifth category of the assessment is Motivation to Change. Motivation is the key to change.

Since anger is not considered a pathological (DSM) condition, it should not be subjected to psychiatric interventions. Rather, the types of practical skill enhancement interventions that are common to the Social Work profession are more effective.

The four domains of emotional intelligence are: self-awareness, self-control, social awareness and relationship management. These are the topics which form the basis of the skills that are taught in anger management classes as well as coaching programs.

Programs using these Emotional Intelligence based curricula are being used in prisons, jails, schools, businesses as well as municipal governments. The latest trends are in the areas of civility training for attorneys who are mandated by state bar associations as well as “disruptive physicians” who are mandated by their hospital administrators. Finally, executive coaching/anger management programs are rapidly becoming the intervention of choice for skill enhancement in leadership.

An excellent summary of U.S. based anger management programs can be viewed in a BBC documentary entitled Losing It 2. The link to this documentary can be found at headroom . This two hour documentary was produced for the BBC by actor and comedian, Griff Rhys Jones.

About the author

George Anderson is a Harvard University trained Psychotherapist with a specialization in executive coaching/anger management. He is a graduate of Smith College School for Social Work and former Faculty of UCLA School of Social Work.

Anderson & Anderson is the largest provider of Certified Anger Management Facilitator training in the world. http://www.andersonservices.com

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The GSCC launches Grow Your Own Social Workers: a Toolkit

Thursday, December 10th, 2009

GSCC GYO toolkitfc_150The General Social Care Council (GSCC) recently launched the Grow Your Own (GYO) toolkit, a step-by-step guide to help students, employers and universities get the most out of GYO schemes. GYO schemes are used by local authorities and the voluntary and private sectors to support their employees, or potential employees, to qualify as social workers.

This best practice guide highlights initiatives by local authorities and the independent sector to support their employees, or potential employees, to qualify as social workers.  For the first time it brings together the experience and knowledge of people who have run or participated in GYO schemes over many years. Topics covered include: the Learning Organisation, addressing diversity, types of GYO, supporting students and working whilst studying. The Appendices include examples of a workforce development strategy and a GYO Student Contract.

The Toolkit has been jointly produced by the GSCC and the Social Care Workforce Research Unit at King’s College London (KCL). 

I have advised a number of organisations about developing their workforce and I am happy to recommend this publication. A really useful toolkit which should inform the workforce strategy of all organisations who employ social workers. The Social Work Task Force Final Report highlighted the problems of recruitment and retention of social workers. This publication provides examples and evidence about the benefits of making a strategic investment. 

The Barnet Graduate Social Care Trainee Scheme which has been running for several years is an excellent example of strategic thinking and making an investment which promotes best practice in social care.

I would suggest that a further research project is required to compare the expenditure, benefits and opportunity costs of overseas recruitment campaigns and grow your own social worker schemes.   

The toolkit is available for download here A hardcopy of the toolkit can be obtained by emailing: GYOtoolkit@gscc.org.uk

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Workstation Ergonomics – a free health and safety training course from ALISON

Tuesday, December 8th, 2009

workstation ergonomicsALISON’s newest free interactive multimedia e-learning course explains the simple and inexpensive principles that help create a safe and comfortable computer workstation environment. With information, instruction and training, this Health & Safety training course will help individuals avoid accidents, injury and ill-health possibly caused by bad posture or the likes of repetitive strain injury (RSI) and other poor habits formed around the office or home computer.

The course will be of special interest to employers, especially those in small & medium enterprises as a tool to assist in meeting health and safely obligations in the workplace. ALISON provides free group management functionality that allows any trainer, tutor or teacher to create a learning group to which they can invite learners. The benefit is that all tracked learning by the learners of the group can then be easily documented, in terms of lessons covered, grades achieved and time spent.

Enrol on this free course today at ALISON

Welcome to ALISON  which enables anyone, anywhere, to educate themselves for free via interactive self-paced multimedia.

Related Posts: The Internet Social WorkerCould SCIE be part of the eLearning revolution?

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Not for profit sector must be prepared for individual care budgets, says report

Tuesday, December 8th, 2009

ACEVO logo Written by John Plummer, Third Sector Online, 16 November 2009

A group of leaders from the voluntary and public sectors have called for the creation of a powerful new Cabinet Office unit to oversee the personalisation of public services.

The Government has proposed giving people individual budgets to spend on their care as part of a reform of public services. The move could have huge implications for all service-providing organisations, including charities.

Chief executives body Acevo convened a Commission on Personalisation to consider the way forward. Its interim report, published this week, includes a series of recommendations that it says would lead to a “revolution in public service delivery”………………. http://www.thirdsector.co.uk/Channels/Finance/Article/967171/Sector-prepared-individual-care-budgets-says-report/

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How radical are the recommendations from the Social Work Task Force?

Saturday, December 5th, 2009

GoldieThere was a real sense of anticipation at the launch of the final report of the Social Work Task Force last week. A gathering of the “great and the good”, government ministers and a sprinkling of celebrity. Goldie, the singer who appears in the social worker recruitment campaign “Helpgivethemavoice.com” spoke powerfully and movingly about his own experiences of being in care and the importance of social workers in his life.
It was always going to be a difficult balancing act – addressing the problems of today whilst presenting a vision for tomorrow. The Social Work Task Force are to be commended on producing such a thoughtful and considered report within a relatively short time scale. The extensive consultations with numerous stakeholders are reflected in the commentary and narrative of the Report. It is radical in the sense that it coherently addresses the concerns expressed by social workers and social users over many years about the cultural change needed to improve social work services. 
“Building a safe, confident future” has fifteen recommendations which have the potential to rebuild and reposition the social work profession.
Children’s Secretary Ed Balls and Health Secretary Andy Burnham announced the Government’s acceptance of a radical package of recommendations from the final Social Work Task Force report, to transform social work and the public understanding of social workers’ crucial contribution to our society.

Under the package, every social worker will benefit from: 
Reforms to initial training, so all students receive good quality education and practice learning placements, equipping them for the challenges they will face when they begin to practice. A change in the number of placement day is proposed to balance the new assessed probationary year. 
1.45 Serious consideration should be given to reducing the minimum number of placement days to be undertaken within the social work degree from 200 to no less than 130. Such a reduction would help to
●● release more time to deliver important elements of the curriculum which may not be currently covered sufficiently
●● ensure a sharper focus on what the placement is meant to achieve in terms of the student’s learning and development
●● enable all students to have better quality placements

A new ‘licensing’ system which will introduce an assessed probationary year in employment for new social work graduates, during which they will receive extra support. The assessed year in employment would also allow social workers to increase their expertise in specialised areas of social work, building on the improved grounding provided by the degree and creating a solid platform for further career long development. Responsibility for assessment could potentially be shared between employers, higher education institutions and the regulator.

A revamped framework for continuing professional development, underpinned by a practice-based masters qualification, so all social workers can keep their skills up to date and develop specialist knowledge.
3.6 The current post-qualification (PQ) framework of nationally accredited courses, in effect since 2007, includes some excellent provision for both the adult and children’s workforce. Where there are strong partnerships and good collaboration between employers and HEI – for example in commissioning, planning and developing current PQ courses – this has led to a more strategic approach to ongoing learning and the exchange of knowledge, more sharing of resources; and positive steps to develop and update practice.
(I would like to see a national research project commissioned which evaluates the impact upon practice of the current PQ framework before making any substantial changes. Moving towards a masters level is good news but consideration also has to be given to the 90,000 plus existing social workers on the GSCC Social Care Register who may not be in a position to undertake a masters programme). http://http://shirleyayresconsulting.co.uk/post-qualifying-learning-and-education/what-to-do-about-pq

A career structure so that experienced practitioners can progress in front line roles as well as in management. (Hackney’s reclaiming social work initiative is an excellent example of promoting the advanced social work practitioner).

A new standard for employers to ensure all employers put in place high quality supervision, time for continuing professional development and manageable work loads. In a Guardian article published 2nd December 2009 Moira Gibb encouraged employers not to wait for the standard to be in place but to publish NOW the caseload ceilings they work to locally, how they are achieving against them and engaging their front line staff in those discussions. (If your employer has already published guidelines do let me know)
The Task Force Report recommends the presence of a senior manager who is also a qualified social worker and who oversees the overall health of professional social work in the organisation; advises it on how the standard for employers can be upheld; and is accessible to frontline staff21. (This manager would also be the person who oversees the framework proposed below for assessing of the “health” of their organisation on a range of issues affecting workload).

Pay reform – unions will work together with employers in local government to ensure social workers receive the appropriate pay for their work and that the pay reflects their career development and progression.  

A new and independent College for Social Work led and owned by the profession, which must establish a stronger voice for social work and exercise appropriate influence over national policy making and public debate. Ministers will support it to become the first Royal College of Social Work as soon as possible. (it is interesting to contemplate the future roles of the GSCC, Skills for Care, Children’s Workforce Development Council, Social Care Institute for Excellence, BASW and the National Skills Academy for Social Care)

 All of this is in addition to the reforms to the Integrated Children’s System which the Task Force has already proposed and the Government has accepted. Over the next few months, as local authorities implement the changes they should significantly reduce the bureaucracy social workers experience on the front line.

Social worker supply
6.9 We do not have a system for analysing or forecasting the overall demand for and supply of social workers in England. There is a lack of reliable ‘real time’ data on the characteristics of the workforce and trends within it (e.g. vacancy rates). Equally, there is no agreed model for estimating and influencing the number of social workers needed in local areas.
6.10 As a result, workforce planning at local level and national levels, and the planning and resourcing of education and training, are severely hamstrung. This situation is not tenable in the long term.

Workforce Planning has to be a key element and it will be helpful to have some joined up thinking with the current systems for workforce planning which include:  the Skills for Care National Minimum Data Set, the CWDC One Childrens Workforce Tool, LeARNS and Adass InLAWS.

The Task Force have recommended that the public description of social work originally developed for the interim report should be adopted, finalised and used by the national college to improve the public understanding of social work.

The £58 million Social Work Transformation Fund has included:
• sponsoring 200 university places from September
• starting a new recruitment campaign specifically targeting social workers who may have left the profession to give the current workforce a boost
• rolling out the successful Newly Qualified Social Workers (NQSW) pilots to all new children and families’ social workers joining statutory and voluntary services from this September
• funding a practice-based Masters in social work to start in early 2011 so that all social workers can continue to develop further their knowledge, skills and expertise
• introducing a new Advanced Social Work Professional Status programme to create senior practice-focused roles to keep excellent and experienced social workers in children’s services
• coaching and development for frontline social worker managers to boost leadership and management skills.

Ed Balls has stated that this will involve tough choices and one of the big questions is how we can get better results from the money that has already been invested in improving social work.  There are risks and challenges – social work needs innovation and creative thinking but will employers focus on saving money and potentially missing out on investing in the workforce. I think that there needs to be greater transparency and accountability about how the £58m Social Work Transformation Fund will be evaluated. As with so many of the initiatives funded in the past few years there is sometimes a lack of clarity about outputs, outcomes and the real impact upon the delivery of front line services.

Task Force chair, Moira Gibb, will continue her work by setting up a Social Work Reform Board and an implementation plan will be published in early 2010.

It has to be acknowledged there are some actions that will not cost a lot of money but will require a change in “mind set”. I was particularly struck by the Task Force statement that employers must act now to ensure that they are listening to their staff and putting in place the support that they need. However, the issue of how the recommendations will be resourced has yet to be addressed. The article on the Community Care website highlights the concerns of Association of Directors of Children’s Services (ADCS) and Association of Directors of Adult Social Services (Adass). “reform will not be “quick, cheap or easy” and the new responsibilities for employers must be matched by cash”. ADCS and Adass have warned that funding the Social Work Task Force’s reforms will not be possible from current budgets.  access the article here

The full report and government response can be downloaded here

Shirley Ayres Consulting are committed to the promotion of integrated working in care services through workforce development and effective communications.

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Introducing ChiMat – an invaluable resource for children’s services

Saturday, November 28th, 2009

chimat_logo“Attention has become the scarce resource of the information economy” Wired Magazine

One of my favourite sayings because it is a reality that there is so much information available on the internet that it can become overwhelming. Every organisation I am connected with now sends out an e-Letter. Improving access to, and use of, knowledge and information has been identified as a priority for improving care services. But identifying the resources which will add value to your knowledge and skills is a major challenge.

The national Child and Maternal Health Observatory (ChiMat) provides information and intelligence to improve decision-making for high quality, cost effective services. It supports policy makers, commissioners, managers, regulators, and other health stakeholders working on children’s, young people’s and maternal health. One of the key roles for ChiMat is to act as a signposting organisation for relevant work in the areas of children, young people’s and maternal health and to identify and support potential synergies in national work between government departments and other agencies.

The ChiMat Knowledge Update is one e-Bulletin that I always read. This free online resource provides a snapshot of current issues, news, research, policy and practice across the wide area of children and young people’s services. It is an excellent example of joined up thinking in health and social care. 

Sign up for the weekly ChiMat Knowledge Update here

Recent Knowledge Updates have included information about:

National Indicators datasets
Access to information about national indicators which range from National Indicator 58 – Emotional Behaviour of Looked After Children through to National Indicator 62 – The percentage of children looked after at 31 March with three or more placements subsequently adopted in that placement. Access the ChiMat Data Atlas here

In the News
Community Care: BASW brands integrated children’s system a failure
The British Association of Social Workers has branded the implementation of the computerised integrated children’s system (ICS), which records details of children receiving social care, a “systematic failure”. Access the article here

CWDC: Dawn Primarolo launches Young People’s Workforce Reform Programme
An important chapter for the young people’s workforce, and those it serves, begins today, as Children and Young People’s Minister, Dawn Primarolo launches the Young People’s Workforce Reform Programme. Access more information here

Supporting social care for families and children: An introduction to SCIE’s resources
A new booklet presenting SCIE’s range of resources for families and children’s social care. Access here

BASW and ADCS call for no-blame approach in SCRs
Social workers and directors of children’s services have called for serious case reviews to use a no-blame “systems approach” as developed by the Social Care Institute for Excellence. Access here

Hidden Children –separated children at risk
Professionals ‘missing opportunities’ to help hidden children exploited for sex and forced labour. Children and young people trafficked into the UK, or exploited after their arrival, are struggling to get help from authorities responsible for their welfare, according to new research from The Children’s Society. Access more information here  
 
Guides and Practice
Commercial and Procurement Skills for Commissioners of Children’s Services
This page links to a set of guidance documents designed to help commissioners understand and apply commercial and procurement skills in their work. The documents cover the key principles of procurement, an overview of both strategic procurement and the contracting process, an overview of resource mapping and a basic jigsaw tool designed to help commissioners understand the key principles of change management.  Access here 

Policy and Reports
Community engagement key to Enfield’s JSNA strategy
The London Borough of Enfield has teamed up with the local primary care trust (PCT), NHS Enfield. They have placed community engagement at the heart of their joint strategic needs assessment (JSNA). This cas study gives an account of this process and includes key learnings for other councils. Access here

Meeting the specific needs of children with disabilities
The Centre for Excellence and Outcomes presents the latest guidance on the importance of ‘differentiated’ services for disabled children. Access here  

Research
Exploring family environment characteristics and multiple abuse experiences among homeless youth
A qualitative study of homeless youth to examine how they describe past instances of abuse, including physical, sexual and emotional abuse, and to explore family characteristics in their home environment. Identifies themes relating to the home environment, such as home instability, abandonment and substance abuse; also identifies themes around abuse, including intrafamilial abuse, rejection and carer abuse.
Access here

Consultations
Safeguarding Targets and Indicators
The National Safeguarding Delivery Unit (part of the Department for Children, Schools and Families) has launched a consultation on Safeguarding Targets and Indicators. Deadline for responses is 8 December 2009. Access here

Events and Training
Five Years On: What’s Changed for Children and Young People?
London, 8 December 2009
Participation Works and 11 Million are holding a one-day conference to review the changes that have taken place since the Children Act 2004. The conference will identify what has worked well and what still needs to be done to ensure that the views and opinions of children and young people help to shape and influence policy and practice. This is a unique opportunity to find out what works in participation and help you to meet the duty to listen to and involve children and young people and to champion their interests. Access more information here

Shirley Ayres Consulting are committed to development through communication in the care sector. With extensive experience in knowledge management and communications we believe that a skilled and knowledgeable workforce, up-to-date with the latest legislation, policy and best practice, enables staff to make the most effective use of their time. This promotes the best outcomes for children, young people, their families and carers.

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Launch of the Final Report of the Social Work Task Force

Wednesday, November 25th, 2009

SWTF Header

 

The formal launch of the final report of the Social Work Task Force will take place on Tuesday 1 December 2009 at Central Hall, Westminster.  This event will be the first opportunity to hear the contents of this report. Registration is required by Thursday 26 November.
This report will set out in detail the recommendations to Government for a programme of comprehensive reform of the social work system in England. Delegates at this event will be the first to hear the contents of the report, as well as a presentation by Moira Gibb, Chair of the Social Work Task Force, and to hear the Government’s response. Members of the Task Force will explore the contents of the report and answer questions. Register here

Indications about the final recommendations:
• The profession needs a stronger, more coherent voice
• A new organisation to support social work which could take the form of a National College for Social Work (interesting to contemplate the future roles of the GSCC, Skills for Care, Children’s Workforce Development Council, Social Care Institute for Excellence and the National Skills Academy for Social Care)
• Different progression routes and career pathways for social work – (management should be one of a number of routes)
• Development of the Advanced Professional Social Worker role
• The importance of high quality CPD (and presumably implications for the current GSCC PRTL)
• A post-qualifying framework which is linked to career progression 
• Support for social workers in improving their basic skills, where required (how basic?)
• Reforms to include guidance on supervision and caseloads
• Recommendations about the ICS and the need for development of IT systems which support social workers as well as providing management information
• A pre-qualifying year and a license to practice
• Closer collaboration between employers and educators (since these partnerships already exist at qualifying and post-qualifying level it will be interesting to see how the recommendations will promote more effective joint working).

Social Work Task Force Website

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London Looked After Children’s Nurse wins top award

Wednesday, November 18th, 2009

Lin Graham-Ray 3Lin Graham-Ray, Hammersmith and Fulham’s designated nurse consultant for looked-after children, has scooped the top prize at the Nursing Standard awards* when she was named the nation’s nurse of the year.
 
Lin won the award for her work to improve services for looked after children in the borough. Lin and her team worked on a project to redevelop looked-after children’s health plans, so that they include wellbeing activities to boost self-confidence and happiness, in addition to vaccinations and health checks.

“In the past, health reports may have simply recommended eye tests or immunisations,’ Lin explains, ‘but I want people to do whatever they can to help these children achieve optimum health – not just tick the box that they’ve been to the dentist or had their immunisations. I think we’ve all realised that there’s more to health than just vaccinations – looking after the well being of our children is just as important. Prescribing activities like baton-twirling helps boost confidence which can really make a difference to their lives and it means that they’re healthier and happier”.

There are currently around 60,000 looked-after children living in the UK.  Many looked after children have experienced abuse and neglect and have extensive health needs. Their educational achievement is much lower than that of their peers and they are four times more likely to have a mental disorder.

As the borough’s lead nurse for looked-after children, Lin’s post is funded by NHS Hammersmith and Fulham and the council. She provides a range of health advice and support to the borough’s 230 children in care. 

Looked-after children nurses like Lin support these young people by building their trust, carrying out health checks and answering their health and well being questions. Lin realised that the health and well being of these young people needed to be addressed more systematically and creatively. The children had complex lives with frequent changes of home and school. Lin introduced a scheme assigning a lead health professional to each young person, with a personalised care pathway and plan.

Lin said: “The feedback we get from young people is helping to continually improve the service. For example, when out on visits we now wear jeans because the children told us that we’re more approachable and easier to talk to in casual clothes.”

Sarah Whiting, Managing Director of NHS Hammersmith and Fulham, said: “ By developing new projects and initiatives like the ones produced by Lin and her team, we’re improving care and making sure that our patients lead happy and healthy lives.”

Lin contributed to the recent Government office for London publication “Supporting the Health and Well being of London’s Looked After Children – Learning from Emerging Practice” available here

*Established in 1988, the Nursing Standard Awards identify outstanding achievement and promote excellence and innovation in nursing care. Around 3,000 nurses are nominated for the honours every year.

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Information about the new Direct Payment Regulations 2009

Wednesday, November 18th, 2009

 

logo_dhCareNetworksThe new regulations for Direct Payments came into force on the 9th of November 2009. To coincide with this change, Cheryl Lewis and Marcia White, on behalf of the Department of Health Personalisation team, have thoroughly overhauled the Direct Payments Solution set. It can now be located in the Personalisation toolkit under the topic heading Direct Payments. Click here

The Direct Payments Solution Set is an online resource aimed at sharing what works through examples and resources produced by people with experience. It will help others promote and provide direct payments, both where personal budgets are available and where they have yet to be introduced.  The Solution Set will be updated regularly.

In conjunction with the Direct Payments Solution Set, the Direct Payments Uptake Group DP is a private group to enable members of all regional Direct Payments groups to share a single message space. Click here to join the DP Solution Set Yahoo Group

Did you know about the DH Care Networks? This very useful online resource provides information around integration and whole system reform, housing with care, assistive technology and partnership working. Click here for more information

Shirley Ayres Consulting, in conjunction with Cheryl Lewis, have developed a Direct Payments Training programme for managers and staff to explore how Direct Payments support Personalisation, Self Directed Support, Individual Budgets and Personal Budgets. For more information contact info@shirleyayresconsulting.co.uk

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New Publications from the Department for Children, Schools and Families

Wednesday, November 18th, 2009

Care Matters Ministerial Stocktake 2009 DCSF-01079-2009Care Matters: Ministerial Stocktake Report 2009 This report sets out what the Department have achieved for children in care through the Care Matters programme of reform, and the plans for 2010. A useful overview, case studies and proposals for addressing the areas where progress has been slow. A young person’s version of the report is also available. Access this publication

 

Statutory Guidance Promoting Health of LAC 2009 DCSF-01071-2009 Statutory Guidance on Promoting the Health and Well Being of Looked After Children (November 2009). This statutory guidance replaces the version published in 2002 which was statutory on local authorities. The revised guidance is statutory on local authorities and also Primary Care Trusts and Strategic Health Authorities. There have been a number of criticisms about the implementation of the 2002 Guidance which are addressed in this publication. Access this publication  

 

young london mattersYou may also find it useful to refer to the recent Government office for London publication “Promoting the Health and Well being of London’s Looked After Children: Learning from Emerging Practice” which details how Local Authorities and Primary Care Trusts are addressing the challenges of ensuring that the health and well being needs of children in care are met. Access this publication

 

National Commissioning Framework Consultation DCSF-00933-2009The National Commissioning Framework: Consultation Document (November 2009). This National Commissioning Framework (NCF) is now published for consultation. The consultation runs until 17:00 on 5th February 2010, and will provide stakeholders with the opportunity to review the proposed approach and feed in comments. The final version of the NCF will be published, subject to legislation, by the Young People’s Learning Agency, in April 2010. Access this publication 

 

Government Response to Teenage Pregnancy IAG 2009 DCSF-01059-2009 The Government Response to the 5th Annual Report of Teenage Pregnancy Independent Advisory Group (November 2009). This response to Teenage Pregnancy Independent Advisory Group’s annual report reflects the continuing high priority given to teenage pregnancy over the last years and sets out a number of steps the Government has taken to help local authorities and Primary Care Trusts to accelerate their local strategies. Access this publication

 

DCSF Publications can be viewed, downloaded and ordered through the Online Publications Shop. If you register  as a user you can order hard copies – paper-based, CDs and videos - some of which are free.

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