Be Inspired! Shirley Ayres Consulting

Greg Morris

Greg Morris is a CIPD qualified trainer who has consulted for both the public and private sector about how to use technology to work more effectively and efficiently. Greg is running a free training day “Learn how to build a website for your business FOR FREE ” on the 31^st  January from 10:00 to 13:00 at Bromley Library  South London. Register here I am always interested in how we can support small organisations to make the most of the internet. Thanks Greg for sharing you thoughts.  

There are some green shoots of change in Central and Local Government’s attitude to the web and social media, and this is also the case for charities and social enterprises. This is good news because now it makes it easier for people to communicate with you and get access to up-to-date targeted, interactive and important information from your organisation. This is the first time that there has ever been a viable easy alternative to picking up the telephone to communicate with an organisation.

But during a time where costs are soaring, budgets are being squeezed to bursting point and unemployment numbers continue to soar how can you do this? Is there a way to have an easy to navigate, user friendly social website that allows organisations to communicate with users and improves their experience when they visit?  And, can all of this be done without breaking the bank?

I’ll answer that question later, because there was once upon a time where the internet and website management was the domain of geeks and computer coding specialists. Now there are so many user friendly website tools out there that anyone, and I use that word on purpose, anyone can build a search engine optimised, fully functioning, stable, website with all the social mashables needed.

So let’s just imagine that you believe you personally could learn how to build a beautiful website for your organisation, how much would that actually cost?

An amazing ex-client of mine, womensenews.org have a huge website with lots of articles and spend about £7.50 per month on hosting! If your organisation is smaller you can expect to spend about £3-00 per month.  There a few other things you need to have to create a site like womensenews.org:

Templates - £00.00 – 50.00,

5 Email inboxes - £10.00 Per Year

Snippet Mailers - Free

Databases - Free

FaceBook Connectivity - Free

Twitter Connectivity - Free

YouTube Connectivity - Free

User Forums - Free

Live Online Chat - Free

Client Document Upload Capability - Free  

In answer to that very long winded question asked earlier, the answer would have to be – yes, if your budget can handle between the minimum of £37.00 pounds per year and the maximum of £100 per year and a one off £50 purchase.

So if you have been considering making better use of your online presence or if you are yet to get online, it has never been as easy or as inexpensive to do so. Good luck and if you have any questions do contact me  http://www.niait.com on twitter @gregmorrisuk http://uk. linkedin.com/in/gregmorrisuk

Tags: building a free website, communications, greg morris, joomla, social media

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Colin Paton

Yes says Colin Paton Senior E-learning Project manager at SCIE who gave a presentation at the Learning Pool London Social Care Briefing last week. The new research from Social Care Institute for Excellence (SCIE) explores E-Readiness in the Social Care Sector and there are some fascinating findings. 

In 2006 SCIE commissioned Ipsos MORI to undertake a research programme with the following objectives:

To establish whether the social care sector in England was ready to maximise the use of e-learning in terms of technical and organisational infrastructure and in terms of the availability of e-learning content for social care

To provide an assessment of the capacity of the social care sector as a whole to  use and produce e-learning, in particular in Internet-based learning, and to  exploit its full potential in pursuit of improved services for users and carers

SCIE and Ipsos MORI ran the e-readiness survey in 2006-7 and again in 2010 that looked at the following areas across the social care sector:

 •              Access to IT

•              Usage of e-learning

•              Attitudes towards e-learning

•              Barriers to uptake of e-learning

•              What is good e-learning

•              Support for e-learning

Both surveys polled social care employers and employees from local authorities, the private sector and the voluntary/charitable sector.

From an e-learning perspective it is heartening to see that usage of e-learning as a training methodology has increased across the board since 2006-7. Attitudes from employers are much more positive towards the potential effectiveness of e-learning. They are much more aware that there is good e-learning available out there and feel more confident in supporting the take up of e-learning within their organization. It is worth noting that in both the 2006-7 and 2010 surveys employees demonstrated that they are much more willing to take e-learning training than their employers may have assumed.  There is, of course, still a lack of access to IT in the workplace (in all but local authorities). The 2010 survey reveals that personal access to IT is much higher and this may offer opportunities for e-learning undertaken at home.

The survey will be carried out again in 2011-12 and one can assume that e-learning usage to continue to increase. Key to this however will be a greater awareness of where to find good e-learning resources, greater support for both employers and employees on how to use e-learning most effectively and to select the best resources and a mature policy on home training.

The full 2010 report can be found at: http://www.scie.org.uk/workforce/getconnected/Research.asp

Definitely worth looking at the presentations from the Learning Pool Briefing which included Safeguarding Adults in Warwickshire (Carol Judge) From data protection to dementia (Ed Schrager), Social Care in the 21st Century (Lynn Meaden) with a mention of the Richmond Adult Social Care Workforce Strategy. 

About the author Colin Paton has worked with e-learning inC Latin America and the UK since 1998 and is now Senior E-learning Project manager at SCIE responsible for the development for a range of national e-learning programmes for the social care workforce.

Tags: e learning, online learning, social care, social learning

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 The importance of communities and the stability of those internal (Intergenerational) relationships have been over-shadowed by the recent events of the global financial meltdown. But it is those relationships that will prove to be the single most important stabilisation factors in the long-term.

How we unlock social capital within the community is critical to the support of our children, our defining beliefs, the ability to respect each other and learning from the rich tapestry of global cultures, to list but a few implications.

The impact of industrialisation and that being experienced globally in the current decade, has had a severe impact upon the concept of older people (and by extension young people). Central Governments have attempted (via various policies and initiatives), to support the idea of intergenerational practise (a term given to the revolutionary work of bringing different generations together in the spirit of learning, sharing, etc). In addition, those Governments have looked to increase the exporting of services to the communities in the hope that communities may use and manage those services.

Although many were policies adopted and implemented, they were borne out of a desire to enable services to be accessible.  The type of service and the raison d’etre underpinning the service unfortunately did not focus for long-term legacies. Indeed it could be argued that, the Governments are returned simply based on this period of temporary enlightenment.

But still the myriad of issues relating to older people remains. There are a range of agencies, the Beth Johnson Foundation being the most prominent, who have spent a considerable amount of time and research, working with a variety of organisation to look at the issue of social capital. The previous Labour Government was able to get the Poverty Act 2010 in force, as well as the longer established Cantle Review. But they did not use the pivotal and long-term implications of both, to much longer-term effect.

The Elder is the social capital that has the power to encourage such opportunities to occur.  

About the author: Eli Anderson is a writer/ performance poet / musician/ youth & community professional and developmental life-coach. He was responsible for the ground-breaking “One Love, One Harmony” performances 1989-2000, creating opportunities for performance artists, irrespective of age, race and community. This was supported by specialist workshops and stage–craft coaching. He is a staunch Intergenerational Practice advocate. Contact Eli  and follow Eli on twitter @eakan.   

Eli will be speaking about the ”The Power of the Elder” on the 29th January 2011 at 6:30pm. This lecture is designed to open-up discussion, concerning the position of the Elder in our society. Such issues as the erosion of cultural & social capital within which the Elder in our community must thrive, are raised for debate. For more details and to book a ticket http://cimarronlectures.eventbrite.com/

Tags: Intergenerational Practice, Social Capital, social work and social care, The Power of the Elder

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Social networking is a fundamental shift in the way we communicate. Three years ago, the term barely existed. I have received a lot of requests for advice about developing social media strategies in the care sector. I thought it would be helpful to share my thoughts and ideas about the challenges and opportunities presented by social networking. Developing a strategic approach is as important to a fledging social enterprise as it is to an established national care organization.

Why councils should embrace social media There can be few social workers unaware of the popularity of social media websites such as Linkedin and Facebook. But how many use them as a means of communicating with clients and to further professional development? (Community Care 11th November 2010)

The public sector needs more ‘Heads of Digital’  with thanks to Michael Taggart

Local government blogging – ideas for you with thanks to Ingrid Koehler

Decide what it is you want to achieve and explore how social networking will contribute to your communications and stakeholder engagement strategy. How effective are your current activities, how do you know what is working well, who are your customers and what is the added value you offer?

1. Undertake a review of your current communications activities including websites, blogs, published materials and events. 

2. Develop a social media policy in consultation with all of the staff and stakeholders

Why all local authorities need a social media policy

A good social media policy is a good idea with thanks to Dave Briggs

3. Provide social media surgeries and workshops to help all staff become familiar with and confident in using social media tools. Encourage feedback and suggestions about how you can improve internal and external communications.

Online resources for getting started with social media

Twitter has over 200 million registered users. It offers a quick and easy way to communicate, access real time information, ask and answer questions, share thoughts and connect with people. Promote your conferences and events by providing a twitter #hashtag to encourage discussion. If possible, have someone tweeting live from the event.

Can twitter make our national care organisations more social?

Introducing #lgovsm a great new initiative started by Louise Kidney tweeting as @LouLouK. #localgsm is a twitter online forum for local government people to discuss social media, ask questions and seek advice. So, if you work in local government and you want to come and chat, see you on Fridays from 1.00 – 2.00 pm. The twitter #hashtag is #lgovsm and the next session will be on 7^th January 2011

How to use Twitter – top tips from the excellent Knowhow Nonprofit website on how to use the Twitter to communicate with your organisation’s supporters.

The Beginners Guide to Twitter Video from the informative SironaSays blog by @andyheadworth

Facebook has over 500 million registered users and is the largest social networking website in the world. Learning Pool have produced an excellent Guide to Facebook pages for government organisations. This comprehensive and free guide takes you through what a Facebook page is (not the same as your individual Facebook profile) and why every public sector organisation should have one.

LinkedIn has over 85 million registered members and is one of the biggest professional networking websites. There are an increasing number of social work and social care groups on LinkedIn. 

The Beginners Guide to LinkedIn is another great free resource @andyheadworth and available to download via the excellent and thought provoking A redundant public servant’s blog

4. Measure and evaluate the return on your investment in social media activities including google alerts and google anlaytics

Social Media and the Case of The Missing Assets The rise of social media has challenged organisations to embrace new ways of connecting and communicating, demanding greater openness, transparency and engagement. What is the potential Return On Investment (ROI) of an approach to social media which develops real relationships with stakeholders? 

General observations

Easily accessible, relevant  and timely information on your website is essential

Be prepared for discussions and conversations which you cannot control but from which there can be considerable learning for the organisation. Be prepared to respond to criticism and questions.

Social networking, in many ways, is all about learning. Social media is one of the most powerful ways to understand what we do and why, learn as we go, and share what we learn with others.

Every day conversations are taking place across the internet about social work and social care. Do you know what is being said about leadership, personalisation, children’s services, workforce development, social learning and commissioning in the care sector?

The Do’s and Don’ts of using Social Media for Business a simple and self explanatory infographic via @andyheadworth

http://twitter.com/shirleyayres

Tags: #lgovsm, communications, facebook, linkedin, social media, social networking, social work and social care, twitter

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“For the first time we have the social tools to make group action a reality. And they’re going to change our whole world” Clay Shirky Here Comes Everybody: The Power of Organizing Without Organizations (2008)

If people had a choice about who was delivering their care services would they chose your organisation? The chill winds of budget cuts, redundancies, #bigsociety, increasing expectations and aspirations mean that public services are under considerable scrutiny. The need for a culture of innovation and creativity in social care is essential if we are to meet the challenge of expectations and aspirations for personalisation.

I predict that social networking, social learning and the use of mobile technology will have an increasingly important role in the care sector. Electronic networks are enabling different forms of collective action and collaborative groups are being formed which connect people across the world.

“The cost of all kinds of group activity has fallen dramatically and social tools provide the capacity for action by loosely structured groups, operating without managerial direction and outside the profit motive” Clay Shirky

There are an increasing range of different tools available which include: twitter, facebook, LinkedIn, YouTube, flickr, slideshare, blogs, webinars, podcasts etc. The tools are simply a way of enabling people to share,co-operate and collaborate. These tools used creatively will complement each other but they do need to be used strategically and to make sense for your organisation and audience.

Social networking is about listening; engaging, providing value by solving problems and answering questions and building relationships. An increasing number of people are using online forums to share thoughts and ideas about good practice across the care sector. Is your organisation using social media to extend participation, increase involvement, provide information about projects and potential opportunities and connect with other organizations? 

“No decision about me without me” With the promise of more control and choice in both health and care services there is a growing expectation of honesty, openness and transparency in transactions between citizens and public organisations. Used solely as a broadcast channel social media will not have any significant or positive impact about how people see your organisation. A few tweets, an e-letter, a forum on a website and joining groups without contributing to discussions do not constitute a social media strategy. Do you know where people are already having conversations about social care on the internet?

Developing social media activities is an important part of building a presence and a profile on the internet. But social networking using social media tools will need to become part of the DNA of the whole organisation, led, supported and endorsed by the senior management team. This can involve a substantial mind shift within organisations who see social media solely as a broadcasting and/or marketing channel.

There is a lot of learning and risk associated with launching a public blog. My suggested starting point is the very informative post 7 reasons to launch an internal blog before going public.

The Philosophy of Shirley Ayres Consulting

The Japanese have a word “Kaizen” which translated means “the gathering of the wisdom of the people” The Be Inspired website was launched to provide an independent and innovative web based resource for social work and social care. We are committed to supporting individuals and organisations to make connections and partnerships across sectors and disciplines.

Tags: mobile technology, social learning, social media, social work and social care

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Wishing everyone a very happy 2011 and a big thank you to all of my guest bloggers in 2010.

“We have enough people who tell us the way it is – now we need a few more people who can tell us how it can be!”

I really appreciate the wealth of thoughts and ideas shared through the following posts”

How long must black bin liners symbolise how we treat children and young people in care?  by Carolyn Barber (@wayfinder2006)http://www.wayfinderassociates.co.uk

How does a systems understanding help teams and services to change their approach? by Brian Lawson http://www.consilientconsulting.com

Emotional Intelligence Teaches Practical Skills for Anger Management by George Anderson (@geoanderson)  http://www.andersonservices.com

Social work practitioners develop a caseload management system by Biri Yaya and Carolyn CousinsKnowledge Management in Social Care – time to embrace the internet? by Carolyn Barber (@wayfinder2006)  http://www.wayfinderassociates.co.uk

Personalisation – the challenges for social work by Simon Duffy www.centreforwelfarereform.org

Is using social media effectively the big challenge for social work? by Stephen Sloss (@stephensloss) Stephen was formerly Director of Adult Social Care and Health Blackburn with Darwen Council and is now CEO at Salvere Social Enterprise CIC.

Can the public sector be more entrepreneurial? by Bill Liao (@liaonet) http://www.stonesoupway.com, http://www.neo.org, http://www.weforest.com

A simple message about Personalisation “Trust More”  by Simon Duffy www.centreforwelfarereform.org

Social Media and the Case of The Missing Assets by Jon Hardie  http://www.audienceworks.com

Why personalisation can only be achieved through creative engagement by Gill Phillips (@WhoseShoes) www.nutshellcomms.co.uk

Using Social Media to Improve Employee Engagement by Dianne Lowther (@DwellPR) http://www.dwellpr.com

Social Learning through Social Media by Euan Semple (@euan) http://www.euansemple.com

Thoughts from a Student Nurse on #demo2010 by @justa2ndyear

Details will be published here shortly about the topics we will be exploring and discussing in 2011

Tags: be inspired, social learning, social media, social work and social care

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I feel privileged that through my blog I have connected with people from all walks of life across the world. I have had great conversations and been asked many challenging questions.  My thanks to everyone who has shared their thoughts and inspirations with me this year and contributed guest posts.  I will continue to provide an independent voice promoting excellence in social care and children’s services in 2011. With the urgent need for closer working between health and care I am pleased to share the thoughts of a student nurse on #demo2010.

“I have never felt moved to write an article about anything before but watching the recent developments with the student protests I felt the overwhelming need to write something more than the 140 characters that twitter allows.

I am a student, but before you back away in fear I would like to point out that I am not a “normal” student. I am a student nurse. I tweet under the guise of @justa2ndyear, though that is a relatively new venture for me.

As a student nurse I differ from other students in many ways, like my colleagues in social work; teaching or medicine, I have a longer academic year but I also (whispers) have my tuition fee’s paid for me AND I receive a bursary. Not that the bursary comes close to covering the cost of living for myself, my husband and my 2 children. In fact I also do regular night shifts and frequently will do the required 30 hours on placement (earning the equivalent of  £4.29per hour from NHS Bursaries) and then between 12-36 hours night shift work too. This is before I even attempt the academic work or spend time with my family.

Admittedly, I am probably viewed as a bit of a “tuition fee anti-Christ”, I do not have to worry about finding £3,375 a year to fund my studies, let alone the £9,000 proposed by the current government. The reason I support the protests is not for me but for my son. He is 12 and that means in 6 years he will be university age.

Unfortunately for him I am training to be a nurse in a country that has yet to value its key workers. Where bankers and footballers earn more in a week than nurses and teachers do in a year. This means that if i’m very lucky, when he goes to university in 6 years, I may be earning £34,189 (that is if i reach the top of band 6 – which is highly unlikely given the current spending freeze within the NHS), so best case scenario means that his tuition fee’s will equal 26% of my gross annual wage. The more likely scenario is that I will be middle of band 5, earning about £24, 554 which would mean paying about 36% on tuition fee’s. Lets hope those lottery numbers come up soon.

I come from a family where education is highly valued. Higher education was, for both of my parents, a privilege gained through hard work rather than money. I hope I have instilled in my son the same sense of drive and ambition that my parents gave me. The belief that if you work hard you can achieve. I would hate to have to tell my son that despite his hard work (he is currently fourth overall in his year) I cannot afford to send him to university.

It is for this reason that I fully support the actions of many students, including those who were in occupation at University College London (who can be followed on twitter @ucloccupation). I firmly believe we have a right to protest against issues we believe are wrong. If we didn’t it would all be a bit too Orwell ’1984′ for my liking.

However, I watched in horror the coverage of the protests and the actions of a few that have tainted the message of so many. I appreciate that the media present the story in a way that will maximise sales and that one must take a balanced view of what is reported. However, sometimes you just cant argue with the evidence.

The photograph of David Gilmour’s (of Pink Floyd fame) son Charlie swinging from the Cenotaph on a union jack sealed the deal in terms of the nations feelings towards the students cause. And thats without even mentioning all the other vandalism and destruction that was caused, all in the name of a “demonstration”.

What upsets me the most with all this is the total lack of thought demonstrated by these young people. I’m sure it didn’t even cross their minds that some of the people named on that memorial were the same age, if not younger, than they were when they died fighting for the freedom they so easily abused. 

I believe education should be available for those who work hard and are capable of achieving, not just those who can afford it. However, in a time of economic crisis when cuts have to be made, should we even be considering offering any support to those who feel that violence and destruction is an appropriate way to behave?”

Tags: #demo2010, education and training, student nurse, student protests

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Euan Semple

One of the delights and benefits of social networking for me has been the amazing people I have connected with. I first linked with Euan when reviewing the excellent http://www.iriss.org.uk/ website. Their recent report Social media in social services confirms my own thinking and research about the issues associated with unblocking access to social media in social services. Thanks Euan for contributing your thoughts and helping people understand the potential of social learning though social media - two hot topics for local government!

 So why bother with social media? Isn’t it just vanity publishing or time wasting teenagers? Maybe. It can be both of those. But it can also be one of the most powerful ways to understand what we do and why, learn as we go, and share what we learn with others. In fact social media is, in many ways, all about learning.

Learning what is interesting, learning what works and what doesn’t, and learning who knows what they are talking about – and who doesn’t! Take one the simplest and earliest forms of social media, blogging. Starting to blog about your job is a simple and inexpensive way to improve both your own and your organisation’s learning. Even if no one ever read your blog having the reason to think about what you do, and why, is immensely valuable. Sitting down at the end of the day to spend five minutes reflecting on what happened, and what you have learned from it, can make you much more aware of what is most important in your day’s work. Publishing that thought as a blog post then makes your insights available to others who might agree, disagree, or, in the comments on your blog post, develop and refine your insights.

This is learning at its best. Learning as you experience things through thoughtful observation and shared understanding. It is also social learning. Building a network of other blogging professionals gives you access not only to their accumulated experience but also to the possibility of building powerful business relationships. Many of those whose blogs you read may be in other organisations, or even in others remote parts of your own organisation, and your ability to connect and form relationships with these others may be severely limited in the “real” world. Reading each others experiences and insights on your blogs is a remarkably powerful way of connecting and establishing shared experience.

Once you have this online network of trusted fellow professionals really interesting patterns will begin to form in what you each find interesting enough to spend the time blogging about. These patterns themselves represent another level of learning, organisational learning. What do we as an organisation find important or challenging and what are we doing about it? Unlike static, stored, documentation, the networked, conversational style of blogs gives a more effective overview of what is currently most interesting to your organisation.

The best thing about social tools is that they are easy to get started with and can be very inexpensive. Each individual can have a go at blogging, or at the very least reading blogs, and with a little patience and confidence begin to open up this amazing opportunity for individual and collective learning.

About the author: Ten years ago, while working in a senior position at the BBC, Euan Semple was one of the first to introduce what have since become known as social media tools into a large, successful organisation. He has subsequently had four years of unparalleled experience working with organisations such as Nokia, The World Bank and NATO helping them learn how to make the most of this wired-up world of work. Euan is highly connected to some of the most influential movers and shakers of this new environment and his workshops have already been experienced by many diverse audiences worldwide. 

Contact Details: http://www.euansemple.com/

 Twitter: https://twitter.com/euan  Linkedin: http://uk.linkedin.com/in/euansemple

Tags: Euan Semple, leadership, local government, social learning, social media

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It was with some trepidation that I read the Coalition’s new “Vision for Adult Social Care” this week. Would there be any surprises?
It’s great to see the new government taking up the baton of “Putting People First”. The key themes of choice, empowerment, using social capital from communities and partnership working (rather than professionals having a monopoly of wisdom) fit perfectly with “Big Society” principles. Most importantly, once you start to give people a voice – like any democratic approach – there is no turning back. Personalisation is here to stay.
I am, however, particularly pleased to see that my learning and development tool Whose Shoes? is still valid – not just valid but proclaiming loud and clear, and often in uncompromising terms, the key messages included in the new vision statement. As I read on, key messages kept leaping out at me which are totally in line with my Whose Shoes? scenarios  … “free the frontline from bureaucratic constraints”….“a proportionate approach to the management of risk”….”the system should support rather than hinder people’s goals”….“educational or employment opportunities”….“reduction of inflexible block contracts”….. “nothing about me, without me”
  Whose Shoes? was developed 18 months ago. So does this mean that nothing has changed or moved on? No, it means that change of this magnitude takes time; it must evolve through a shift in power and the creation of new ways of working. Top leaders are using imaginative ways of engaging staff and communities, using the synergy that comes from genuine involvement. Creative approaches to learning, exchanging practical solutions – concentrating on outcomes which may or may not require state-funded services.
Working in silos is no longer an option as personalisation dictates new partnerships. Partnerships start from building relationships. Relationships start from getting to know each other and building trust. Whose Shoes? is inclusive, enabling service users and carers to engage with a wide range of professionals in an extremely natural way. Empathy and innovation are key – it is only through breaking down existing barriers that the conditions will be laid to speed up the journey to personalisation – but avoid derailment.
“Training – for personalisation – is not just acquiring a tick-list  of ‘competences’, but developing understanding of how it is for this individual, walking in their shoes…..”  - Barbara Pointon, MBE, Ambassador for Alzheimer’s Society

“Whose Shoes? was the winner of the national Dragon’s Den style “Thinking outside the Box” event in Newcastle.

About the author Gill Phillips has 30 years experience in social care. She became passionate about the personalisation agenda while working for Coventry City Council as Service Manager, Performance Improvement. Wishing to pursue innovative ways of engaging people, Gill established Nutshell Communications Ltd and developed Whose Shoes?  She gives lively, challenging talks and workshops across the UK. Contact Gill through her website  www.nutshellcomms.co.uk and follow her on twitter @WhoseShoes

Whose Shoes? is featured as a “good practice” example in the Department of Health: Putting People First Communications Toolkit:
Watch the lovely Whose Shoes? videos

Tags: encouraging innovation, personalisation, social care, workforce engagement

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Are you interested in learning more about how tools such as blogging, social networking and Twitter can promote your activities and increase your online presence? The Central London Social Media Surgery is a free advice session for community, voluntary and not for profit organisations on the 8th December 2010 from 12.30 – 2.00 at the Esmee Fairbairn Foundation.

It will be  a pretty informal gathering of people who want to learn and share their knowledge about how to use the web to communicate, campaign or collaborate.

The social media surgery is being provided in collaboration with the Small Charities Coalition http://www.smallcharities.org.uk

I am delighted to be organising the surgery along with other volunteers who have a passion for social media. The surgery is based on a model originally set-up by social media company Podnosh, run by Nick Booth. Places are limited and booking is essential.  http://socialmediasurgery.com/events/104 Priority will be given to members of the Small Charities Coalition.

Tags: London social media surgery, social media, social networking

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